Using an organization-wide approach, Spectrum Care applied the new framework to all service areas and activities. Within two years after landing his first job, he received two promotions and tripled his salary.
New Century Health Clinic offers preventive medicine and traditional medical care. In your role as an IT consultant, you will help New Century develop a new information system. They wanted t0 concentrate on preventive medicine by helping patients maintain health and fitness and by providing traditional medical care.
Jones recently asked you to work with him as an IT consultant. During an initial meeting, he provided you with some background information and asked for your suggestions about how to get started. The clinic is located near a new shopping mall in a busy section of the city.
The clinic currently has a patient base of 3, patients from different employers, many of which provide insurance coverage for employee wellness and health maintenance. Currently, New Century accepts 34 different insurance policies. Anita Davenport, who has been with New Century since its inception, is the office manager.
Fred Brown handles office payroll, tax reporting, and profit distribution among the associates.
Susan Gifford is responsible for the maintenance of patient records. Tom Capaletti handles most of the paperwork concerning insurance reporting and accounting.
Lisa Sung has the primary responsibility for the appointment book, and her duties include making reminder calls to patients and preparing daily appointment lists. Carla Herrera is concerned primarily with ordering and organizing office and clinic supplies.
Each of the six office staff people has one or more primary responsibilities; however, all members of the staff help out whenever necessary with patient records, insurance processing, and appointment processing. In addition to their regular responsibilities, all six office workers are involved in the preparation of patient statements at the end of each month.
Using this information, you begin to prepare for your next meeting with Dr. Identify at least three business processes that New Century performs, and explain who is responsible for the specific tasks.
Based on the case study that you have given me,New Century wants to develop an information system that supports the clinic's operations and future growth. The clinic is located near a new shopping mall in a busy section of the city.
Its staff includes four doctors, three registered nurses, four physical therapists, and six office staff workers. Rehab Management Forney!
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